Favorite Links
Archives by Tag 'cases'

Adding the queue name to a saved advanced find for cases (incidents)

By Carlton Colter - Last updated: Thursday, February 18, 2010

Unfortunately, CRM does not currently support adding the queue to a case advanced find. However, that doesn’t mean it can’t be done. Follow the steps in this article to modify your fetchXML and your layoutXML to have the queue name show up in the advanced find.

Click to continue reading
Click Here To View Post With Syntax Highlighting

QuickFind Active Or Resolved (Inactive) Cases

By Carlton Colter - Last updated: Monday, June 15, 2009

By default, CRM’s quick find, the find you use on any of the standard search pages, does not let you find inactive items. Here is way to modify the system views for an entity, like the QuickFind for Cases. I modified the criteria to allow text searches to search both active and inactive cases.

Click to continue reading
Click Here To View Post With Syntax Highlighting

Copyright © 2009 MSCRM Blogger

MSCRM Blogger has made every effort to supply trademark information about company names, products and services mentioned on this service. All third party trademarks are the property of their respective owners.

Any rights not expressly granted herein are reserved.

Use at your own risk. Some of our code may use unsupported methods, or if used improperly break your system. We are not responsible for your system and request that you use a test environment first. If you run into problems and need assistance, please post a comment and we might try to help you.