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	<title>MSCRM Blogger &#187; cases</title>
	<atom:link href="http://mscrmblogger.com/tag/cases/feed/" rel="self" type="application/rss+xml" />
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	<description>Achieving it all with Microsoft Dynamics CRM™</description>
	<lastBuildDate>Thu, 10 May 2012 20:24:54 +0000</lastBuildDate>
	<language>en</language>
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		<item>
		<title>Use Microsoft Translator to translate text in CRM (Button on Ribbon)</title>
		<link>http://mscrmblogger.com/2011/09/14/use-microsoft-translator-to-translate-text-in-crm-button-on-ribbon/</link>
		<comments>http://mscrmblogger.com/2011/09/14/use-microsoft-translator-to-translate-text-in-crm-button-on-ribbon/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 15:58:19 +0000</pubDate>
		<dc:creator>Carlton Colter</dc:creator>
				<category><![CDATA[Addons]]></category>
		<category><![CDATA[API-SDK]]></category>
		<category><![CDATA[Extensions]]></category>
		<category><![CDATA[General API Usage]]></category>
		<category><![CDATA[Integration]]></category>
		<category><![CDATA[Web Resources]]></category>
		<category><![CDATA[bing translator]]></category>
		<category><![CDATA[cases]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[crm 2011]]></category>
		<category><![CDATA[forms]]></category>
		<category><![CDATA[javascript]]></category>
		<category><![CDATA[jscript]]></category>
		<category><![CDATA[language]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[microsoft dynamics crm]]></category>
		<category><![CDATA[Microsoft Dynamics CRM 2011]]></category>
		<category><![CDATA[microsoft translator]]></category>
		<category><![CDATA[ribbon]]></category>
		<category><![CDATA[script]]></category>
		<category><![CDATA[translate]]></category>
		<category><![CDATA[Web Resource]]></category>

		<guid isPermaLink="false">http://mscrmblogger.com/?p=695</guid>
		<description><![CDATA[Ever want to translate text from within CRM?  This solution adds a button on the ribbon to translate text from other languages to english using the Microsoft Bing Translator.]]></description>
			<content:encoded><![CDATA[<p>Do you have issues receiving request or information in various languages and need it translated to English (or another language)?  I found the need to translate something from any language to english just so when someone submits a case or puts some notes in another language it can quickly be translated.</p>
<p>Here is what my bing translator integration looks like.</p>
<p><a href="http://mscrmblogger.com/wp-content/uploads/2011/09/translator-screenshot.png"><img src="http://mscrmblogger.com/wp-content/uploads/2011/09/translator-screenshot.png" alt="" title="Implemented Translator Screenshot" width="730" height="671" class="aligncenter size-full wp-image-706" /></a></p>
<p>You can download an unmanaged solution to implement the bing translator for cases, letters, tasks, and emails, you can download it here: <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0.zip'>Translate_1_0.zip</a>.  It will not modify your forms, but if you have unmanaged ribbon buttons on those entities, it will remove them.  So to avoid that problem you can install <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0-ImageJS.zip'>the unmanaged solution with the JScript (that you need to edit to set your bing api key) and the images</a>, and then follow the RibbonDiff guide in the SDK to add the buttons, or install <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0-Ribbon-Managed.zip'>the managed solution</a> to add the button to the ribbons for cases, letters, tasks, and emails.</p>
<p>To start, I created a JScript file to include as a web-resource that I could leverage when a button is clicked on the ribbon.  This JScript file utilizes the Bing Translation WebServices to translate text.</p>
<p><i><b>YOU WILL NEED TO EDIT THE JSCRIPT FILE AND CHANGE &#8216;YOUR API KEY GOES HERE&#8217; TO CONTAIN YOUR API KEY.</b></i></p>
<pre name="code" class="javascript">
var bing = {};
bing.popup = {};
bing.language = {};

bing.appId = 'YOUR API KEY GOES HERE';
bing.language.text = '';
bing.language.from = '';
bing.language.to = 'en';

bing.language.detect = function (text,oncomplete)
{
  var src = &quot;https://api.microsofttranslator.com/V2/Ajax.svc/Detect?oncomplete=&quot; +
      oncomplete + &quot;&amp;appId=&quot;+ bing.appId + &quot;&amp;text=&quot; + text;
  var s = document.createElement(&quot;script&quot;);
  s.src = src;
  s.id = &quot;bingdetect&quot;;
  document.getElementsByTagName(&quot;head&quot;)[0].appendChild(s);
}

bing.language.translate = function(from,to,text,oncomplete)
{
  var src = &quot;https://api.microsofttranslator.com/V2/Ajax.svc/Translate?oncomplete=&quot; +
      oncomplete + &quot;&amp;appId=&quot; + bing.appId + &quot;&amp;from=&quot; + from +
      &quot;&amp;to=&quot; + to + &quot;&amp;text=&quot; + text;

  var s = document.createElement(&quot;script&quot;);
  s.src = src;
  s.id = &quot;bingtranslate&quot;;
  document.getElementsByTagName(&quot;head&quot;)[0].appendChild(s);
}

bing.popup.show = function(text)
{
  var idiv = document.createElement('div');
  idiv.id = &quot;bingtext&quot;;
  idiv.style.height = &quot;265px&quot;;
  idiv.style.width = &quot;306px&quot;;
  idiv.style.align = &quot;left&quot;;
  idiv.style.textAlign = &quot;left&quot;;
  idiv.style.backgroundColor = &quot;white&quot;;
  idiv.style.overflow = &quot;auto&quot;;
  idiv.style.padding = &quot;2px&quot;;
  idiv.style.margin = &quot;2px&quot;;
  idiv.style.border = &quot;1px solid black&quot;;
  idiv.innerHTML =  &quot;&lt;p&gt;&quot;+text+&quot;&lt;/p&gt;&quot;;

  var iurl = Xrm.Page.context.getServerUrl();
  iurl += &quot;WebResources/tran_img/translatelogo.gif&quot;;

  var img = document.createElement('img');
  img.src = iurl;

  var div = document.createElement('div');
  div.id = &quot;bingpopup&quot;;
  div.appendChild(img);
  div.appendChild(idiv);
  div.innerHTML += &quot;&lt;button style='text-align:center;width:60px;' onclick='bing.popup.copy();'&gt;Copy&lt;/button&gt;&amp;nbsp;&amp;nbsp;&quot;;
  div.innerHTML += &quot;&lt;button style='text-align:center;width:60px;' onclick='bing.popup.hide();'&gt;Close&lt;/button&gt;&quot;;
  div.style.position = &quot;absolute&quot;;
  div.style.backgroundColor = &quot;#20415F&quot;;
  div.style.border=&quot;1px solid black&quot;;
  div.style.left = &quot;50%&quot;;
  div.style.top = &quot;50%&quot;;
  div.style.color = &quot;black&quot;;
  div.style.padding = &quot;5px&quot;;
  div.style.width = &quot;320px&quot;;
  div.style.height = &quot;340px&quot;;
  div.style.marginLeft = &quot;-160px&quot;;
  div.style.marginTop = &quot;-170px&quot;;
  div.setAttribute(&quot;align&quot;,&quot;center&quot;);
  document.getElementsByTagName(&quot;body&quot;)[0].appendChild(div);
}

bing.popup.hide = function()
{
  var deleteElement = function(id) {
    var el = document.getElementById(id);
    el.parentNode.removeChild(el);
  }

  deleteElement(&quot;bingpopup&quot;);
  deleteElement(&quot;bingdetect&quot;);
  deleteElement(&quot;bingtranslate&quot;);
}

bing.popup.copy = function()
{
  var el = document.getElementById('bingtext');

  if (window.clipboardData &amp;&amp; window.clipboardData.setData)
  {
    window.clipboardData.setData(&quot;Text&quot;, el.innerText);
  }
}

bing.getSelectedText = function (p)
{
  if (p.getSelection)
  {
    text = p.getSelection();
  }
  else if (p.selection)
  {
    text = p.selection.createRange().text;
  }
  return text;
}

// get current control
bing.language.toolbarClick = function (ctrl)
{
  var text = '';
  if (window.getSelection)
  {
    text = window.getSelection();
  }
  else {
    text = bing.getSelectedText(document);
  }

  if (text==null || text=='') {
    if (ctrl==null) {
      ctrl = Xrm.Page.ui.getCurrentControl();
    }

    var entityName = Xrm.Page.data.entity.getEntityName();
    if (ctrl==null &amp;&amp; entityName.match(/letter|email|task/)) {
      ctrl = Xrm.Page.ui.controls.get('description');
    }

    if (ctrl==null) {
      alert('Please highlight the text to translate.');
      return;
    }

    if (ctrl.getControlType()!=&quot;standard&quot;) {
      return; // only standard
    }

    if (ctrl.getName()==&quot;notescontrol&quot;) {
      text = bing.getSelectedText(document.frames['notescontrol'].document);
      if (text==null || text == &quot;&quot;) {
        alert('Please highlight the text to translate.');
      }
    }

    if (text == null || text == &quot;&quot;) {
      var attr = ctrl.getAttribute();
      if (attr!=null) {
        var t = attr.getAttributeType();
        if (t.match(/string|memo/))
        {
          text = attr.getValue();
        }
      }
    }
  }

  if (text == null || text == &quot;&quot;) {
    // Nothing to translate
    return;
  }  

  text = encodeURIComponent(text);
  bing.language.text = text;

  bing.language.from = '';
  bing.language.detect(text,&quot;translate&quot;);
}

window.translate = function (response)
{
  bing.language.from = response;
  bing.language.translate(bing.language.from,bing.language.to,bing.language.text,&quot;translated&quot;);
}

window.translated = function (response)
{
  bing.popup.show(response);
}
</pre>
<p>The JScript uses the Bing Translate logo image (WebResources/tran_img/translatelogo.gif &#8211; you may need to change the path in the JScript):</p>
<p><a href="http://mscrmblogger.com/wp-content/uploads/2011/09/bingtranslatelogo.gif"><img src="http://mscrmblogger.com/wp-content/uploads/2011/09/bingtranslatelogo.gif" alt="" title="Bing Translator Logo" width="145" height="39" class="aligncenter size-full wp-image-700" /></a></p>
<p>I added some images for Microsoft Translate button images:</p>
<p><center></p>
<table style="background-color:white;padding:20px;color:black">
<tr>
<td style="border:1px solid black;height:65px;padding:7px;">
<a href="http://mscrmblogger.com/wp-content/uploads/2011/09/tran_icontranslate_16x16.png"><img src="http://mscrmblogger.com/wp-content/uploads/2011/09/tran_icontranslate_16x16.png" alt="" title="tran_icontranslate_16x16" width="16" height="16" /></a><br />16&#215;16 image<br />tran_icontranslate_16x16.png
</td>
<td style="width:20px" />
<td style="border:1px solid black;height:65px;padding:7px;">
<a href="http://mscrmblogger.com/wp-content/uploads/2011/09/tran_icontranslate_32x32.png"><img src="http://mscrmblogger.com/wp-content/uploads/2011/09/tran_icontranslate_32x32.png" alt="" title="tran_icontranslate_32x32" width="32" height="32" /></a><br />32&#215;32 image<br />tran_icontranslate_32x32.png
</td>
</tr>
</table>
<p>
</center></p>
<p>Then I added the buttons to the ribbons on the entities I wanted to have bing translation capabilities by following the <a href="http://msdn.microsoft.com/en-us/library/gg334341.aspx">SDK guidelines to add a button</a>.  Here is the RibbonDiffXml for a case.  You can follow the guide to change it to be on different entities.</p>
<pre name="code" class="xml">
&lt;RibbonDiffXml&gt;
  &lt;CustomActions&gt;
    &lt;CustomAction Id=&quot;bing.incident.form.Bing.CustomAction&quot;
                  Location=&quot;Mscrm.Form.incident.MainTab.Groups._children&quot;
                  Sequence=&quot;110&quot;&gt;
    &lt;CommandUIDefinition&gt;
      &lt;Group Id=&quot;bing.incident.form.Bing.Group&quot;
             Command=&quot;bing.incident.form.Bing.Command&quot;
             Title=&quot;$LocLabels:bing.incident.Bing.Title&quot;
             Sequence=&quot;39&quot;
             Template=&quot;Mscrm.Templates.Flexible2&quot;
             Image32by32Popup=&quot;$webresource:tran_icon/translate_32x32.png&quot;&gt;
      &lt;Controls Id=&quot;bing.incident.form.Bing.Controls&quot;&gt;
        &lt;Button Id=&quot;bing.incident.form.Bing.Button.BingTranslator&quot;
                Command=&quot;bing.incident.Bing.Button.BingTranslator.Command&quot;
                Sequence=&quot;10&quot;
                LabelText=&quot;$LocLabels:bing.incident.Bing.Button.BingTranslator.LabelText&quot;
                ToolTipTitle=&quot;$LocLabels:bing.incident.Bing.Button.BingTranslator.LabelText&quot;
                ToolTipDescription=&quot;$LocLabels:bing.incident.Bing.Button.BingTranslator.Description&quot;
                TemplateAlias=&quot;isv&quot;
                Image16by16=&quot;$webresource:tran_icon/translate_16x16.png&quot;
                Image32by32=&quot;$webresource:tran_icon/translate_32x32.png&quot; /&gt;
      &lt;/Controls&gt;
      &lt;/Group&gt;
    &lt;/CommandUIDefinition&gt;
    &lt;/CustomAction&gt;
    &lt;CustomAction Id=&quot;bing.incident.form.Bing.Popup.CustomAction&quot;
                  Location=&quot;Mscrm.Form.incident.MainTab.Scaling._children&quot;
                  Sequence=&quot;140&quot;&gt;
    &lt;CommandUIDefinition&gt;
      &lt;Scale Id=&quot;bing.incident.form.Bing.Popup.1&quot;
             GroupId=&quot;bing.incident.form.Bing.Group&quot;
             Sequence=&quot;85&quot;
             Size=&quot;Popup&quot; /&gt;
    &lt;/CommandUIDefinition&gt;
    &lt;/CustomAction&gt;
    &lt;CustomAction Id=&quot;bing.incident.form.Bing.MaxSize.CustomAction&quot;
                  Location=&quot;Mscrm.Form.incident.MainTab.Scaling._children&quot;
                  Sequence=&quot;120&quot;&gt;
    &lt;CommandUIDefinition&gt;
      &lt;MaxSize Id=&quot;bing.incident.form.Bing.MaxSize&quot;
               GroupId=&quot;bing.incident.form.Bing.Group&quot;
               Sequence=&quot;21&quot;
               Size=&quot;LargeLarge&quot; /&gt;
    &lt;/CommandUIDefinition&gt;
    &lt;/CustomAction&gt;
  &lt;/CustomActions&gt;
  &lt;Templates&gt;
    &lt;RibbonTemplates Id=&quot;Mscrm.Templates&quot;&gt;&lt;/RibbonTemplates&gt;
  &lt;/Templates&gt;
  &lt;CommandDefinitions&gt;
    &lt;CommandDefinition Id=&quot;bing.incident.Bing.Button.BingTranslator.Command&quot;&gt;
    &lt;EnableRules /&gt;
    &lt;DisplayRules /&gt;
    &lt;Actions&gt;
      &lt;JavaScriptFunction Library=&quot;$webresource:tran_js/bing.translate.js&quot;
                          FunctionName=&quot;bing.language.toolbarClick&quot;&gt;
      &lt;CrmParameter Value=&quot;SelectedControl&quot; /&gt;
      &lt;/JavaScriptFunction&gt;
    &lt;/Actions&gt;
    &lt;/CommandDefinition&gt;
    &lt;CommandDefinition Id=&quot;bing.incident.form.Bing.Command&quot;&gt;
    &lt;EnableRules&gt;&lt;/EnableRules&gt;
    &lt;DisplayRules /&gt;
    &lt;Actions /&gt;
    &lt;/CommandDefinition&gt;
  &lt;/CommandDefinitions&gt;
  &lt;RuleDefinitions&gt;
    &lt;TabDisplayRules /&gt;
    &lt;DisplayRules /&gt;
    &lt;EnableRules /&gt;
  &lt;/RuleDefinitions&gt;
  &lt;LocLabels&gt;
    &lt;LocLabel Id=&quot;bing.incident.Bing.Title&quot;&gt;
    &lt;Titles&gt;
      &lt;Title languagecode=&quot;1033&quot;
             description=&quot;Bing&quot; /&gt;
    &lt;/Titles&gt;
    &lt;/LocLabel&gt;
    &lt;LocLabel Id=&quot;bing.incident.Bing.Button.BingTranslator.LabelText&quot;&gt;
    &lt;Titles&gt;
      &lt;Title languagecode=&quot;1033&quot;
             description=&quot;Translate&quot; /&gt;
    &lt;/Titles&gt;
    &lt;/LocLabel&gt;
    &lt;LocLabel Id=&quot;bing.incident.Bing.Button.BingTranslator.Description&quot;&gt;
    &lt;Titles&gt;
      &lt;Title languagecode=&quot;1033&quot;
             description=&quot;Translate text area with bing!&quot; /&gt;
    &lt;/Titles&gt;
    &lt;/LocLabel&gt;
  &lt;/LocLabels&gt;
&lt;/RibbonDiffXml&gt;
</pre>
<p>Here are the files to download if you want to use it:</p>
<ul>
<li>Option A
<ul>
<li>Complete unmanaged solution: <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0.zip'>Translate_1_0.zip</a></li>
</ul>
</li>
<li>Option B
<ul>
<li>Unmanaged Image and JScript solution: <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0-ImageJS.zip'>Translate_1_0-ImageJS.zip</a>
<ul>
<li>You will need to edit the JScript to set your Bing API key.</li>
</ul>
</li>
<li>Managed Solution for the Ribbons on cases, letters, tasks, and emails: <a href='http://mscrmblogger.com/wp-content/uploads/2011/09/Translate_1_0-Ribbon-Managed.zip'>Translate_1_0-Ribbon-Managed.zip</a></li>
</ul>
</li>
</ul>
]]></content:encoded>
			<wfw:commentRss>http://mscrmblogger.com/2011/09/14/use-microsoft-translator-to-translate-text-in-crm-button-on-ribbon/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>CRM 4.0 &#8211; Adding the queue name to a saved advanced find for cases (incidents)</title>
		<link>http://mscrmblogger.com/2010/02/18/adding-the-queue-name-to-a-saved-advanced-find-for-cases-incidents/</link>
		<comments>http://mscrmblogger.com/2010/02/18/adding-the-queue-name-to-a-saved-advanced-find-for-cases-incidents/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 18:56:43 +0000</pubDate>
		<dc:creator>Carlton Colter</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[SQL]]></category>
		<category><![CDATA[Unsupported]]></category>
		<category><![CDATA[advanced find]]></category>
		<category><![CDATA[cases]]></category>
		<category><![CDATA[crm4]]></category>
		<category><![CDATA[find]]></category>
		<category><![CDATA[incidents]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[microsoft dynamics CRM 4]]></category>
		<category><![CDATA[sql]]></category>

		<guid isPermaLink="false">http://mscrmblogger.com/?p=212</guid>
		<description><![CDATA[<p>Unfortunately, CRM does not currently support adding the queue to a case advanced find.  However, that doesn't mean it can't be done.  Follow the steps in this article to modify your fetchXML and your layoutXML to have the queue name show up in the advanced find.</p>]]></description>
			<content:encoded><![CDATA[<p>Unfortunately, CRM 4.0 does not currently support adding the queue to a case advanced find.  However, that doesn&#8217;t mean it can&#8217;t be done.</p>
<p>Please note, that this is not a supported modification or change.</p>
<p>Follow the steps below to modify your fetchXML and your layoutXML to have the queue name show up in the advanced find. You can even update the name in the UserQueryBase to rename your advanced find to something better.</p>
<ol>
<li>Create your advanced find, setup your filters etc.</li>
<li>Save your advanced find (name it something unique)</li>
<li>Get the guid of your advanced find (using open pop-ups in a new tab or using a select statement to look it up in the db.
<pre name="code" class="sql">
SELECT UserQueryID FROM UserQueryBase WHERE Name='Cases (w/Queue Name) - IT Example'
</pre>
</li>
<li>Then using the id, execute the following code to add the queue name:
<pre name="code" class="sql">
UPDATE UserQueryBase SET
FetchXml = REPLACE(FetchXml,'&lt;/entity&gt;',
'&lt;link-entity name=&quot;queueitem&quot; from=&quot;objectid&quot; to=&quot;incidentid&quot; visible=&quot;false&quot; link-type=&quot;outer&quot; alias=&quot;qi&quot;&gt;
&lt;link-entity name=&quot;queue&quot; from=&quot;queueid&quot; to=&quot;queueid&quot; visible=&quot;false&quot; link-type=&quot;outer&quot; alias=&quot;Q&quot;&gt;
&lt;attribute name=&quot;name&quot;/&gt;&lt;/link-entity&gt;&lt;/link-entity&gt;&lt;/entity&gt;')
,LayoutXML = REPLACE(LayoutXml,'&lt;/row&gt;',
'&lt;cell name=&quot;Q.name&quot; width=&quot;200&quot; disableSorting=&quot;0&quot;/&gt;&lt;/row&gt;')
-- Make sure to change the UserQueryID
WHERE UserQueryID='71F94C46-F217-DF11-A241-0050569B4FF3'
</pre>
</li>
<li>If you have your advanced find window open, close and reopen it before trying to run it and see the &quot;Q.name&quot; column.</li>
</ol>
<p>If you have any problems or questions, let me know.  Again this is setup to work on advanced find for cases, I&#8217;m sure it could be modified for other queue-able entities.</p>
<p>With CRM 2011, you can include fields from related entities, so you don&#8217;t have to use this method, you can just add the column through the user-interface.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>QuickFind Active Or Resolved (Inactive) Cases</title>
		<link>http://mscrmblogger.com/2009/06/15/quickfind-inactive-records/</link>
		<comments>http://mscrmblogger.com/2009/06/15/quickfind-inactive-records/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 11:41:30 +0000</pubDate>
		<dc:creator>Carlton Colter</dc:creator>
				<category><![CDATA[Extensions]]></category>
		<category><![CDATA[SQL]]></category>
		<category><![CDATA[Unsupported]]></category>
		<category><![CDATA[cases]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[crm4]]></category>
		<category><![CDATA[find]]></category>
		<category><![CDATA[incidents]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[quickfind]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[sql]]></category>

		<guid isPermaLink="false">http://mscrmblogger.com/?p=62</guid>
		<description><![CDATA[By default, CRM's quick find, the find you use on any of the standard search pages, does not let you find inactive items.  Here is way to modify the system views for an entity, like the QuickFind for Cases.  I modified the criteria to allow text searches to search both active and inactive cases.]]></description>
			<content:encoded><![CDATA[<p>By default, CRM&#8217;s quick find, the find you use on any of the standard search pages, does not let you find inactive items.  In December on <a href="http://jianwang.blogspot.com/" target="_blank">Jim Wang&#8217;s blog</a>, he talked about how to change it so that you can find inactive items, but that doesn&#8217;t always help.  Maybe you want something a little more detailed like not finding any item that has a specific state type or stage specification, etc.</p>
<p>After some further searching I found another blog by <a href="http://www.delta-n.nl/" target="_blank">Delta-N</a>, a CRM Gold Partner in the Netherlands.  Delta-N had two techniques specified on their <a href="http://blogs.delta-n.nl/crm/Lists/Posts/Post.aspx?ID=6" target="_blank">blog entry</a>. </p>
<p>I was able to use Delta-N&#8217;s option 2 to enable editing of the Case Filter and specify the filter to be a status of Active or Resolved instead of just Active.  I don&#8217;t care about Cancelled cases (because we only cancel them if they were opened in error).</p>
</p>
<p><b>How I modified the Quick Find for Active Cases</b><br />
Using the method from Delta-N&#8217;s blog to edit the Default Filter on a Quick Find&#8230;</p>
<ol>
<li>Use Microsoft SQL Server Management Studio to enable editing the Saved Query
<pre name="code" class="sql">
UPDATE [SavedQueryBase]
   SET IsCustomizable = 1
 WHERE Name = 'Quick Find Active Cases'
</pre>
</li>
<li>Open CRM and go to Customization, then the entity (In my case it was Case)</li>
<li>Open the QuickFind view</li>
<li>Click &#8220;Edit Filter Criteria,&#8221; edit, and save</li>
<li>Save and close the View</li>
<li>Save, then Publish the entity</li>
</ol>
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