There are times when hierarchy matters, when one object rolls up into another, and you need something like the Subject Lookup. Have you ever needed to create something like the Subject Lookup in Dynamics CRM 2011? This is a Web Resource that overrides the CRM lookup button to launch a Web Resource that mimics the Subject Lookup.
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Unfortunately, CRM does not currently support adding the queue to a case advanced find. However, that doesn’t mean it can’t be done. Follow the steps in this article to modify your fetchXML and your layoutXML to have the queue name show up in the advanced find.
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By default, CRM’s quick find, the find you use on any of the standard search pages, does not let you find inactive items. Here is way to modify the system views for an entity, like the QuickFind for Cases. I modified the criteria to allow text searches to search both active and inactive cases.
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