Feb 182010
 

Unfortunately, CRM does not currently support adding the queue to a case advanced find. However, that doesn’t mean it can’t be done. Follow the steps in this article to modify your fetchXML and your layoutXML to have the queue name show up in the advanced find.

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Jun 152009
 

By default, CRM’s quick find, the find you use on any of the standard search pages, does not let you find inactive items. Here is way to modify the system views for an entity, like the QuickFind for Cases. I modified the criteria to allow text searches to search both active and inactive cases.

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